Submit a ticket to support@bcforward.com (via email) or via the portal. 


Subject - Direct Deposit Update [name] 


Note that payroll processes on Wednesdays for the pay day on Friday. It may take up to a week to process such requests. 


An agent will respond with instructions for the update - a direct deposit backup will be required for all new accounts being used. Something such as a voided check, letter or deposit form issued by the bank.